To ensure the best quality event, please submit your request a minimum of TWO ~ FOUR WEEKS prior to the event date. Advanced scheduling is strongly suggested; vendors are normally scheduled on a first come, first served basis. Please refer to our weekly email notification for the available events period.

Vendors may request specific event dates; however, Club Demonstration Services has been asked by Costco
Wholesale to maintain event activity throughout the week. Members shop every day of the week, and events
sell product on Monday as well as Saturday.

CDS manages this program to ensure your product is promoted to as many members as possible For example:
If you are requesting demo dates, CDS will schedule a weekend date and a week date day as close to the dates
you have requested.

CDS has the flexibility to coordinate dates to coincide with the endcap program, the multiple vendor coupon
book etc. Please let the scheduling staff know if you are participating in any of the special Costco programs.

PLEASE NOTE: COSTCO has determined Monday ~Thursday are considered week dates and Friday ~ Sunday are considered weekend dates.

Food Road Shows are exempt from the days of the week policy. Generally they run Friday through Sunday

On occasion your event may not run on the date scheduled. This may happen for a variety of reasons. Some of
those reasons may include, the date of the event and arrival of your product to the Costco locations do not
coincide, or there is not enough stock in inventory to perform your event, sales advisor called in sick, event kit
(if you have one) did not arrive in time for the event, weather, etc…

Whatever the reason, CDS will re-schedule it as soon as possible, usually within 14 days of the originally scheduled date.

Keep in mind, your weekend date could be rescheduled to an early weekday and vice versa.

How do I know if my work order has been processed? 
You will receive a confirmation via email showing event dates, warehouse locations and the scheduled item as well as any special instructions.

Our goal is to provide the best service possible – If you do not receive a confirmation within 72 hours of your submitted request, please call the applicable Scheduling Office.

Very important: Please make us aware in 24 hours  if you are not in agreement with the confirmation. We will make every effort to change the schedule. If the events are performed, and we were not previously notified you disagreed with the confirmation, you will be expected to pay your invoices in full.

Club Demonstration Services requires 72 hours notice for all cancellations, changes and or additions to your schedule. If we receive 72 hour notice, CDS guarantees we will accommodate your request. If less notice is provided we will try to accommodate but can’t guarantee your request will be accomplished.

If an event is cancelled with less than 72 hours notice, we will communicate your wishes to our field staff however, if the event is performed, you will be expected to pay the applicable invoices in full.

One item is promoted for the entire event.

Each regular event counts as “1” when fulfilling your event commitment. Ask your regional sales staff for more information about the event commitment program.

A split event is comprised of two products, that complement or enhance each other, and can be demonstrated together and effectively by a CDS Sales Advisor. For example, Kraft sells cheese and Milton’s sells crackers – the event would feature and sample cheese and crackers.

Split events must be complimentary items. Members are especially appreciative of the split program as it gives them new ways to use your product.

Please keep in mind, a split event counts as “1/2” or “.5” of an event. This is especially important to know when fulfilling your event commitment with Costco. For example: if you agree to perform 4 events and decide to participate in the split program- you would need to schedule 8 splits in order fulfill your commitment. One split counts as “1/2” or “.5” of an event. Eight splits are equivalent to 4 regular events. (.5 x 8 events = 4 regular events). Call your regional sales staff for more information.

CDS will be happy to email you a list of vendors who actively participate in this program

Vendors representing multiple products may demonstrate a maximum of two items during any event but is subject to approval by CDS. These products may be demonstrated at the same time, depending on the cooking requirements, or they will be rotated throughout the event.

Please keep in mind that a combo event counts as “1” event when fulfilling your event commitment; each item does not count as a separate event. The event costs are allocated between the items scheduled on your invoice.

THIS APPLIES TO ALL EVENTS! 

It is highly recommended that the CDS Warehouse Event Manager purchases event samples for you at the warehouse. The advantage of having CDS purchase for you is our Event Manager knows how many members shop every day of the week in their location. They can also react to weather conditions, construction, etc. promptly. This means he/she can purchase more samples if warranted and in some cases return samples (non-perishable items) not used during the event. There is no up-charge to the Vendor for this service. The price Costco charges the member is what we charge you.

Ample Sample:  The provided samples must be enough for members to take two bits (equal to the size of spreading the inner ring of the paper dish or equal to 1/6 of toast) or 70% full of the cups. Experience has shown CDS and Costco Wholesale that if the member is served an ample sample, the member will often purchase the product. When budgeting for your event program, please take into consideration that CDS will cut your product into two bite-sized samples.

Event kits usually consist of the following: point of purchase signs (POP signs – no larger than A4 size, laminated), recipe cards, brochures, promotional pins or buttons, video etc.

BEFORE they are mailed to the field, event kits must be reviewed by Costco buyer and well noted by CDS to ensure that they are in keeping with the standardized policies and procedures set forth by Costco. Upon approval, event kits are to be mailed directly to the Warehouse to the attention of the CDS Event Manager. In addition, Please also inform us if the demo kit shall be returned or discarded after the demo.

Click here to view the Warehouse Address List.

CDS sales advisors wear a white shirt, black or navy blue slacks, apron, and hairnet with ball hat or visor (hairnet, ball cap and or visor) as required when serving food. If this is a non food event, a hairnet is not required but the rest suits should be the same as serving food.

This uniform presents a professional, consistent look throughout the Costco location, as well as across the country. CDS is able to accommodate a request to wear the Vendor’s shirt/logo or an apron as the buying office judges it necessary for demo purpose.

If you have a special promotion that is not a Road show or a Special Event, and you would like CDS to wear clothing with your colors and logos, please contact the Costco buyer, he or she will know if we can accommodate your request. See the directory  for contact names, email addresses and phone numbers.

Check Payment, Invoice payments must be made to:
Club Demonstration Services, Taiwan
No.16, Sec. 6, Minquan E. Rd.,
Neihu District, Taipei City 114, Taiwan
Billing Manager

Wire Payment, please wire the payment by the instruction of invoice

Note:

– Wire Transfer fees and postage expenses are the responsibility of the sender.
– Payment is due within 15 days from the invoice date.
– CDS may prohibit scheduling of demonstrations if payment is not received within 15 days of the invoice date. If an invoice is over 30 days delinquent from the invoice date, CDS may cancel all currently scheduled demonstrations. Non adherence to terms may also cause CDS to require a prepayment for demonstrations prior to scheduling.
– Vendors may prepay for events in lieu of submitting the credit application or denial of credit. Monies must be received by CDS 14 days prior to events. Monies not received 14 days prior to events will result in the cancellation of your events.

Billing inquiries: All billing inquiries should be directed to the Taiwan Billing Department.
+886-2-8791-1825 Ext 201, 202, 222